I was delighted that the Musical Minis franchisees are a happy bunch according to the results of our latest franchisee satisfaction survey. The Smith & Henderson survey was completed anonymously by our franchisees and contains 29 questions. Our overall Franchise Satisfaction Benchmark was 89% compared to the 2012 national benchmark average of 69%. The survey broke down the benchmarking into 6 main areas; Training & Support, The System, Culture & Relationships, Stewardship, Value & Rewards and General Satisfaction.
We scored 100% in 12 categories including, Head Office Support, initial training and support, communication and work life balance. Musical Minis franchisees run classes for children aged from 0-5, designed to help their cognitive, physical and emotional development through music, instruments and stories. In additional comments on the survey, franchisees spoke of how running a Musical Minis franchise allowed them to run a profitable business, which fitted in around their families and made them feel as if they were providing a ‘genuine service that is much better than our competitors.’
I think this survey is so important because it allows us to find out exactly what the franchisees are really thinking and thankfully, they seem quite happy! We were above average in 28 out of 29 categories. Naturally there are some areas for improvement, as there is with any business and we’re looking forward to implementing some of the suggestions made in the report.
We see Musical Minis as one big family, all working together and supporting each other; we’ve got some tremendous franchisees, running hundreds of classes across the UK every year and we’re very proud of them all.
Musical Minis provides an opportunity to work and earn an income whilst still having time for yourself. The Musical Minis franchise allows franchisees to balance work and home life, they choose how many hours they want to dedicate to the franchise and what targets they want to set themselves. This flexibility together with the opportunity to work with children are some of the main reasons why I believe our franchise is one of the leading part time franchises for women in the UK.
If you would like to know more about running your own Musical Minis business phone 020 8868 0001 or email email@example.com . To download information about becoming a Musical Minis franchisee click here.